1 Hour of
Customer Service Management
Customer Focussed Processes66% of customers switch companies due to poor service. After completing the course, you can start developing customer focussed processes and improve your customer service protocols.
Who Should AttendService managers, floor managers, customer service executives, budding entrepreneurs, and professionals looking to improve customer service
Higher Customer RetentionThere is a 92% customer retention among companies with a well-crafted customer service approach. Post-completion of this customer service skills training, you can help your organization build an internal customer service culture.
Create Positive ImpactLearn how to create a positive impact on customers while dealing with a negative situation.
Expert FacultyLearn from experts who come with a vast experience in customer service training programs.
Do you want to gain loyal customers and help to grow a business? Exemplary customer service is crucial for the growth of any organization that depends on its customers to be successful. It does not restrict only to the people who deal with external customers, rather it extends to every member of the organization.
Manipal ProLearn’s Customer Service Training certification will introduce you to the fundamental skills of customer service and explain how you can apply those skills in any organization. With the importance of providing world-class customer service with consistency being greater than ever, becoming a certified customer service executive can take your career prospects to the next level. The customer service training program will also enable you to handle complaints efficiently and defuse tense situations without any incidents.
After successfully completing the customer service skills training, you’ll be able to:
- Promote key practices that enhance internal customer service culture.
- Learn to examine the cause and impact of customer confrontation on the business
- Respond to challenging customer situations effectively.
Service Managers/Floor Managers
Customer Service Executives
Professionals looking to improve customer service
Creating a Service Vision
Developing Customer-Focused Processes
Building Internal Collaboration
Acknowledging Customer’s Emotions
Apologizing to the Customer
Appreciating the Customer’s Engagement
Acting to Reach a Solution
Manipal ProLearn, a part of Manipal Global Education Services, offers a variety of professional certification courses across Technology, Digital Marketing, Data Sciences, Project Management, and Finance domains.
Carrying forward the Manipal legacy of over six decades in education, Manipal ProLearn helps working professionals and students to enhance their skills and fast-track their careers. Manipal ProLearn has partnered with industry leaders like Google, Microsoft, AWS Educate, EY, Sandbox, Manipal Academy of Higher Education, and Chartered Institute of Management Accountants (CIMA) to provide quality courses that add to your skill set.
We have redefined learning in the professional certification program space with a wide range of course options taught by expert faculty on an award-winning learning platform. Benchmarked against global certification standards of PMI, CIMA, PMBOK etc., our course content is designed and developed by industry experts. Not only are these certification courses good for skill enhancement, but with industry recognised certification, they are also a great value-add to one's resume. Over the last two years, more than 80,000 learners have advanced their careers with the help of our courses.
Currently, none of the courses has an entrance test. But some certifications might have their prerequisites which are mentioned on the respective course pages.
Once you have enrolled in a course, you will receive a welcome e-mail and a telephonic call from our customer support team. The features offered as part of the course will be explained clearly by our representative and also will also be listed in the mail correspondence.
Besides, our Customer Support team is available between 8 AM to 8 PM every day to help students on any course related issues.
The course material access will be active till the validity of your course which is 12 months from the date of your enrolment.
Manipal ProLearn gives learners an edge when it comes to employment opportunities. By partnering with industry leaders to provide quality courses, we add to your individual skill set and make you industry ready. Also, the constantly expanding list of top-end knowledge partners ensures that learners are exposed to the latest developments and trends across sectors.
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